NEXT LEVEL COACHING – TERMS & CONDITIONS

Last Updated: 29 July 2026

1. Agreement

These Terms & Conditions govern the coaching services provided by Next Level Coaching ("the Coach", "we", "our", "us"). By purchasing coaching or signing this agreement, you confirm that you have read, understood and agree to these Terms & Conditions.

2. Coaching Service

Your coaching programme may include personalised training programmes, personalised nutrition guidance, weekly check-ins, WhatsApp support, progress tracking, educational resources and lifestyle coaching. The exact services included depend on the package you purchase.

3. Client Responsibilities

The Client agrees to provide accurate information, complete the onboarding questionnaire honestly, inform the Coach of any injuries or medical conditions, follow guidance responsibly, attend scheduled coaching calls where applicable and communicate if any issues arise. Results depend on your own consistency and effort.

4. Medical Disclaimer

The Client confirms that they are physically able to participate in exercise. If you have any medical condition, injury or health concern, you should seek advice from your GP or healthcare professional before beginning the programme. The Coach is not a doctor and does not diagnose, treat or cure medical conditions.

5. Results Disclaimer

No specific results or outcomes are guaranteed. Individual results depend on adherence, nutrition, training effort, sleep, lifestyle, genetics and medical conditions.

6. Payments

Coaching fees are payable in advance. Payment plans must be maintained throughout the agreed coaching period. Failure to make payment may result in coaching services being suspended until payment is received.

7. Cancellations

Monthly coaching may be cancelled by providing at least 7 days' written notice before the next billing date unless otherwise agreed. If you are on a fixed-term coaching programme, payments remain due for the agreed term.

8. Refund Policy

Due to the personalised nature of coaching, refunds are generally not provided once coaching has commenced. Refunds may only be issued where required by UK consumer law.

9. Communication

Support is primarily provided through WhatsApp. Messages are normally answered during business hours. Whilst every effort is made to reply promptly, responses are not guaranteed outside business hours.

10. Check-ins

Clients are expected to complete check-ins on time. Missed check-ins may delay programme updates.

11. Progress Photos

Clients may voluntarily submit progress photos. Photos remain confidential and will never be shared publicly without the Client's written permission.

12. Confidentiality

All personal information shared during coaching will remain confidential except where disclosure is required by law.

13. Intellectual Property

Training programmes, nutrition plans, videos, PDFs and educational resources remain the intellectual property of Next Level Coaching. These materials must not be copied, shared or sold without written permission.

14. Limitation of Liability

The Client accepts that participation in exercise carries inherent risks. To the fullest extent permitted by law, Next Level Coaching shall not be liable for injury, illness, loss or damage arising from participation in coaching except where caused by negligence or where liability cannot legally be excluded.

15. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

16. Changes to Coaching

We reserve the right to update programmes, coaching methods and these Terms & Conditions where necessary. Clients will be informed of significant changes.

17. Governing Law

These Terms & Conditions are governed by the laws of Scotland. Any disputes shall be dealt with by the Scottish courts.

CLIENT DECLARATION

By signing below, I confirm that I have read and understood these Terms & Conditions, I understand that exercise carries inherent risks, I have disclosed any relevant medical conditions, I agree to participate at my own risk, I understand that results cannot be guaranteed and I agree to follow the coaching programme responsibly.